A Better Approach to System Implementation
Large system implementations are often costly, but their true cost becomes apparent when they fail to address business needs. Why does this happen? A key factor is a lack of understanding of the system’s real-world context. Without end-user involvement, these systems often miss the mark, failing to address the behaviors, motivations, and real-world workflows of […]
Leverage AI for organizational transformation: Key success factors
Our approach to AI implementation centers on five key strategies to ensure effective adoption and sustainable impact. By prioritizing pilot programs, comprehensive training, goal alignment, scalability, and the sharing of use cases, you can build a foundation that empowers teams and fosters a culture of continuous innovation. 1. Prioritize Pilot Programs for Practical Insights Launching […]
Transforming operational efficiency with AI: From pilot programs to full-scale implementation
Background A Private Equity client approached us with a clear ambition to integrate generative AI tools into their operations. As the company navigated the challenges of digital transformation, there was a pressing need to streamline productivity through AI solutions. The goal was to build a cohesive system where AI played a central role in daily […]
Four perspectives on generative AI to see and unlock potential
A simplified spectrum Considering the strategic, structural, and cultural implications of generative AI can be challenging. I have found that viewing generative AI on various levels of sophistication and complexity helps to gain better clarity. This “spectrum” can in turn be simplified into four perspectives and seen as a staircase, where one level if advanced […]
Product strategy realization: Build a scalable, customer-centric tech organization delivering sustainable value to lead the game
Background Needs that created sense of urgency The assignment was initiated to establish a more effective and collaborative product development setup within the clients’ tech organization and towards its stakeholders on the business side of things. The need for a sustainable product framework became evident as two teams, both integral to the same value stream […]
Turning a negative trend in onboarding: understanding the employee experience
Background A global company was facing a challenge of decreasing employee satisfaction and increased churn at an early stage of employment. In an industry characterized by rapid change driven by digitalization and automation, attracting and keeping the right talents is critical for continued success. Action had to be taken to ensure talents wanted to stay […]
Building a better intranet: a journey from employee insights to implementation
Background A company was in the process of switching platforms for their intranet. Recognizing this as a pivotal moment, they aimed to place their employees’ needs at the heart of the transition. The goal was to deeply understand these needs to ensure the new intranet would not only meet but exceed expectations, fostering better collaboration, […]
Developing Customer Experience capability through a training program
Background A global transportation company was facing a changing competitive landscape. With digitalization, automation and electrification the company could foresee changes in customers’ expectations and new emerging competitors. To stay relevant and competitive, the company identified a deep understanding for customer needs and the ability to drive change from an outside-in perspective as key factors. […]
Building key capabilities to unlock customer centricity
Many companies strive to become customer centric, but what does customer centricity really mean? Customer centricity means putting the customer first and in the center of everything we do, valuing the customer perspective in all aspects of the business. It requires a strong focus on understanding customers’ needs to be able to meet or exceed […]
From a product centric to a customer centric approach
Background A leading insurance company in Sweden found themselves in the need of understanding their customers and their business to cope with their ambition to grow their sales across product areas while keeping their competitiveness. The company has achieved double-digit growth in recent years by focusing on selected product segments. Historically, the organization has aligned […]
